Our People

Scott Cierzan – Owner/President

Firstcall Team Member Since: September 1989

Years of Related Service before Firstcall: 12

Biography:

Born and raised in the Des Moines area, I have fond childhood memories, raised by loving parents who wanted the best for me. My father worked at Meredith Publishing, but on nights and weekends, his favorite pastime was working on construction projects for neighbors and friends. And that’s where my construction career began – picking up nails and carrying wood for my dad and his friends for 25 cents an hour. Yet even at this early age, I had a passion for the building process. During my senior year at Urbandale High, my shop teacher had two of us enter several of our projects in an industrial technology competition at UNI. To my utter amazement, not only did my projects do well, but I was one of four people awarded a four-year scholarship! The problem was I didn’t want to go to college, thinking it would interfere with my plans to run my own construction firm. After much coercion from my family – especially my older sister – I decided to give it a try. Now I’m so glad I did, because at the start of my sophomore year, I met Carol, my bride-to-be, and have appreciated that scholarship ever since! After graduating from UNI, Carol and I moved to Austin, Texas, our pickup loaded to the hilt with no job in sight. Well, the jobs came in along with three children and seven wonderful years of great experiences and deep friendships. But we felt a call to come back to Iowa and did so in 1989. That’s when we started building new homes in the Des Moines area. In 1993 – the year of the flood – I realized the risks prevalent in the homebuilding business were not the best fit for me, so I began doing a small amount of remodeling. By 1995, I knew remodeling and restoration were my passion. I am as confident and excited about that decision today as I was then, because I thoroughly enjoy working with the great team at Firstcall. Outside of work, I strive to be the best husband and father I can be. I enjoy being with people, especially focusing on the spiritual level, where we can help one another grow in maturity and character. I am involved in several church activities as well as helping our community support traditional biblical values. My favorite movie is, “It’s a Wonderful Life” and I’d have to agree with George Bailey – I do have a wonderful and blessed life!

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Carol Cierzan – Owner/Vice President

Firstcall Team Member Since: September 1989

Years of Related Service before Firstcall: 6

Biography:

I grew up in eastern Iowa and graduated from the University of Northern Iowa where Scott and I met and married. Upon graduation, we moved to Austin, Texas where we were involved with new homebuilding and remodeling. I was active in the business on various levels before we felt beckoned back to Iowa in 1989. We returned to Des Moines with three wonderful children and were blessed with another one while here. All of them have been part of Firstcall at some point or another. Besides my work at Firstcall, I have enjoyed home schooling, Bible studies, and spending time with my husband and children.


Jeff Ellis – Owner/Vice President of Sales & Production

Firstcall Team Member Since: January 2003

Years of Related Service before Firstcall: 12

Biography:

After graduating an Urbandale Jayhawk, I initially began my education at Northwestern College in Orange City, Iowa, but moved on to the building trades program at DMACC.  I owned a custom homebuilding and remodeling business for several years.  In January, 2003, I had the opportunity to join the Firstcall Construction family, and haven’t looked back since! When I’m not working hard to satisfy my clients, I love spending time with my wife and two children.  My hobbies and passions include church involvement, fishing, working in the yard, and puttering in my shop.

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Caleb James – A/R Manager

Firstcall Team Member Since: December 2012

Years of Related Service before Firstcall: 2

Biography:

Born in Boone, I’ve lived in Iowa my entire life. I graduated from Urbandale High School and decided to head to DMACC to pursue a degree in graphic design. While I love design, I have always enjoyed numbers so this position at Firstcall seemed too good to be true. When I’m not at work, I’m generally with friends, playing video games, or watching my Iowa State Cyclones or New England Patriots play.


Roger Elwood – Accounting

Firstcall Team Member Since: October 2002

Years of Related Service before Firstcall: 41

Biography:

I graduated from Hamilton Business College with an Executive Accounting Certification. Over the course of my career, I’ve worked in the accounting departments of three manufacturing companies. This gave me a diversified range of experience from exclusive accountant to a supervisory role over several employees. After 43 years of full-time work, I began consulting on a part-time basis. Firstcall Construction is a major blessing in this regard. Working part-time at Firstcall as well as for another company has allowed my wife, Norita, and I to do one of the things we enjoy most – traveling to visit our many children, grandchildren, and great grandchildren. I also enjoy playing golf (when time allows)!

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Lesley Ellis – Customer Relations

Firstcall Team Member Since: April 2016

Years of Related Service before Firstcall:

Biography:

I graduated from Urbandale high school in 1995, where I actually met my husband Jeff.  After graduating I then went on to Northwestern College in Orange City, but ended up graduation from DMACC in Ankeny.  I have been home with our two children for the past fifteen years but have always loved being in sales. I have joined Firstcall Construction because I love working with people!  In my free time I love dating my husband and spending time with our children and my friends.


Greg Kornstad – Restoration Specialist

Firstcall Team Member Since: June 2009

Years of Related Service before Firstcall: 10

Biography:

I’m originally from Superior, Wisconsin . I attended the University of Missouri where I earned a degree in Marketing and Economics. My wife Lori and I have two children – a boy and a girl – and spend our free time attending their many sporting activities. With my background in construction and disaster restoration, I’m excited to join the Firstcall team.

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Doug Hirsch – Restoration/Remodeling Specialist

Firstcall Team Member Since: 2013

Years of Related Service before Firstcall: 9

Biography:

I was born in eastern Iowa and have lived in Iowa all my life. I attended college in Kansas and have a degree in business management from KU. I have worked in the restoration and remodeling field since 2005 and enjoy the opportunity to continue this line of work with Firstcall. My wife, Meghan, and I have two boys and are very involved in their activities. We enjoy spending free time relaxing at the lake with family.

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David Hickson – Project Manager

Firstcall Team Member Since: January 2013

Years of Related Service before Firstcall: 5

Biography:

I really like helping people and working with my hands, so learning all of the trades that are part of my job has been great. It’s great to feel the sense of accomplishment that I have at the end of each day. The company shares many of the same values that I have and that’s definitely a bonus for me. On a personal note, I enjoy hunting. It is one of my favorite things among many things that I enjoy outdoors. My wife and I are youth sponsors at our church and have our hands full with our toddler.

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Jenny Norsen – Project Manager

Firstcall Team Member Since: February 2016

Years of Related Service before Firstcall: 17

Biography:

As the oldest of four children (I have always been a leader of the troop), I was born and raised in the central Illinois area by loving, hardworking parents. After graduating high school, I got into fire & restoration cleaning. I became more involved in my husband’s home building company and have really enjoyed building. After raising five children (we still have hair, which is amazing), the youngest now a sophomore in college, we made the decision to send our resumes throughout the US. Des Moines is where we have landed to start the next adventure in our lives. When I’m not working, I absolutely love to bow hunt. During deer season that is where all of our free time is spent, in the woods or I’m reminding my husband of my two bucks in two minutes with my bow in 2011. Alas, when it’s not deer season my husband and I enjoy our family, our only grandchild, meeting new people and just relaxing.


Jeff Smith – Project Manager

Firstcall Team Member Since: April 2017

Years of Related Service before Firstcall: 29 years

Biography:

Born and raised in central Iowa, I grew up working in construction with my dad who taught me how to work hard and work to the highest standard. My wife Heidi and I have been married since 2000 and have four children. I enjoy Iowa Hawkeye football, listening to music, spending time with my sons in the outdoors, and going to church with my family.


Don Kinder – Project Manager

Firstcall Team Member Since: September 2017

Years of Related Service before Firstcall:

Biography:

Coming soon!


John Millanes – Project Manager

Firstcall Team Member Since: September 2017

Years of Related Service before Firstcall:

Biography:

Coming soon!

 


Joel Conrad – Senior Technician

Firstcall Team Member Since: September 2000

Years of Related Service before Firstcall: 10

Biography:

I grew up in Newton, Iowa, graduated from Perry High and attended Central College before working in commercial construction for a couple of years. I studied radio and electronics at Brown Institute in Minneapolis, and for twelve years worked in the radio industry as an announcer. Following this, I had a seven-year career in landscaping which equipped me for a full-scale building manager job I maintained for seven years before working at Firstcall Construction. At Firstcall, I am a project manager as well as the shop, safety and equipment manager. My wife, Nancy, and I live in Des Moines and have two grown children. Known as “Grampa” both on and off the job, I enjoy spending time with my children and grandchildren, camping and fishing.


Kevin Johnson – Senior Technician

Firstcall Team Member Since: April 2001

Years of Related Service before Firstcall: 20

Biography:

I was born and raised in Urbandale, IA, and have loved the building trade since high school where I participated in industrial arts, woodworking, and a finish carpentry work-study program. I earned an AA degree in building trades from DMACC and have always worked in this field. In my earlier years, I was a home building superintendent as well as a self-employed trim carpenter. I joined the Firstcall team many years ago, and they are like a close family to me. I successfully completed the ILX training program that Firstcall offers as well as participated in IICRC smoke, water, and fire training. For me, fulfillment at work is two-fold: I love providing quality work as well as great customer service. Building friendships with clients brings me great satisfaction. My hobbies include woodworking and salt water marine fishing. In my leisure time, I enjoy spending time with my daughter.

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Jason Martin – Senior Technician

Firstcall Team Member Since: May 2013

Years of Related Service before Firstcall:12

Biography:

Born and raised in the Des Moines area, I have fond childhood memories of being raised by loving parents who wanted the best for me. I was fascinated with the building of 801 Grand and would tell my mom on the way to daycare that was my building. At age 5 I built the 801 Grand building with my Legos (5ft tall) complete with window washers and flower gardens. In 2009, I married my high school sweetheart, Tatum, and we enjoy riding motorcycles with our friends and family, fishing and kickboxing. In my building trades area I have worked most aspects such as blueprint reading, job layout, framing, roofing, landscaping, building decks, trim work, siding and windows. During my career, I have had great mentors who have taught me the meaning of getting the job done in the most efficient way; I try to find ways to improve my skills each day. For me, fulfillment at work is two-fold: teaching others and watching them develop new skills and providing quality work as well as great customer service. At the end of the day it puts a smile on my face knowing Firstcall has made a difference in people’s lives during their unexpected hard times.


Ryan Robbins – Senior Technician

Firstcall Team Member Since: September 2016

Years of Related Service before Firstcall: 32

Biography:

I was born in Omaha, Nebraska, but I was raised in many states, mostly Iowa. I have been in construction for nearly 40 years, most of that in the drywall industry. I have three younger children and one adult child. I enjoy being involved in church services and helping people and I love spending time with my children.


 Jonathan Pinegar – Technician

Firstcall Team Member Since: August 2014

Years of Related Service before Firstcall: 6

Biography:

I grew up in Altoona as a graduate of SE Polk High school. I enjoy fishing, shooting, and spending time with family. One thing I enjoy about Firstcall is getting to do new things and having new experiences every day.


Brian Morris – Technician

Firstcall Team Member Since: July 2016

Years of Related Service before Firstcall: 13

Biography:

I grew up in southside Des Moines and graduated from Lincoln High school back in 2002. I have been working in the construction industry since. If I’m not at work, I’m taking care of my two daughters or I’m enjoying the outdoors hunting, fishing, or camping.


Ren Orlander – Technician

Firstcall Team Member Since: September 2016

Years of Related Service before Firstcall:

Biography:

Coming soon!

 


Max Shannon – Technician Assistant

Firstcall Team Member Since: February 2017

Years of Related Service before Firstcall:

Biography:

Coming soon!


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