Our People

Scott Cierzan – Owner/President

Firstcall Team Member Since: September 1989

Years of Related Service before Firstcall: 12

Biography:

Born and raised in the Des Moines area, I have fond childhood memories, raised by loving parents who wanted the best for me. My father worked at Meredith Publishing, but on nights and weekends, his favorite pastime was working on construction projects for neighbors and friends. And that’s where my construction career began – picking up nails and carrying wood for my dad and his friends for 25 cents an hour. Yet even at this early age, I had a passion for the building process. During my senior year at Urbandale High, my shop teacher had two of us enter several of our projects in an industrial technology competition at UNI. To my utter amazement, not only did my projects do well, but I was one of four people awarded a four-year scholarship! The problem was I didn’t want to go to college, thinking it would interfere with my plans to run my own construction firm. After much coercion from my family – especially my older sister – I decided to give it a try. Now I’m so glad I did, because at the start of my sophomore year, I met Carol, my bride-to-be, and have appreciated that scholarship ever since! After graduating from UNI, Carol and I moved to Austin, Texas, our pickup loaded to the hilt with no job in sight. Well, the jobs came in along with three children and seven wonderful years of great experiences and deep friendships. But we felt a call to come back to Iowa and did so in 1989. That’s when we started building new homes in the Des Moines area. In 1993 – the year of the flood – I realized the risks prevalent in the homebuilding business were not the best fit for me, so I began doing a small amount of remodeling. By 1995, I knew remodeling and restoration were my passion. I am as confident and excited about that decision today as I was then, because I thoroughly enjoy working with the great team at Firstcall. Outside of work, I strive to be the best husband and father I can be. I enjoy being with people, especially focusing on the spiritual level, where we can help one another grow in maturity and character. I am involved in several church activities as well as helping our community support traditional biblical values. My favorite movie is, “It’s a Wonderful Life” and I’d have to agree with George Bailey – I do have a wonderful and blessed life!

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Carol Cierzan – Owner/Vice President

Firstcall Team Member Since: September 1989

Years of Related Service before Firstcall: 6

Biography:

I grew up in eastern Iowa and graduated from the University of Northern Iowa where Scott and I met and married. Upon graduation, we moved to Austin, Texas where we were involved with new homebuilding and remodeling. I was active in the business on various levels before we felt beckoned back to Iowa in 1989. We returned to Des Moines with three wonderful children and were blessed with another one while here. All of them have been part of Firstcall at some point or another. Besides my work at Firstcall, I have enjoyed home schooling, Bible studies, and spending time with my husband and children.


Jeff Ellis – Owner/Vice President of Sales & Production

Firstcall Team Member Since: January 2003

Years of Related Service before Firstcall: 12

Biography:

After graduating an Urbandale Jayhawk, I initially began my education at Northwestern College in Orange City, Iowa, but moved on to the building trades program at DMACC.  I owned a custom homebuilding and remodeling business for several years.  In January, 2003, I had the opportunity to join the Firstcall Construction family, and haven’t looked back since! When I’m not working hard to satisfy my clients, I love spending time with my wife and two children.  My hobbies and passions include church involvement, fishing, working in the yard, and puttering in my shop.

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Caleb James – A/R Manager

Firstcall Team Member Since: December 2012

Years of Related Service before Firstcall: 2

Biography:

Born in Boone, I’ve lived in Iowa my entire life. I graduated from Urbandale High School and decided to head to DMACC to pursue a degree in graphic design. While I love design, I have always enjoyed numbers so this position at Firstcall seemed too good to be true. When I’m not at work, I’m generally with friends, playing video games, or watching my Iowa State Cyclones or New England Patriots play.


Roger Elwood – Accounting

Firstcall Team Member Since: October 2002

Years of Related Service before Firstcall: 41

Biography:

I graduated from Hamilton Business College with an Executive Accounting Certification. Over the course of my career, I’ve worked in the accounting departments of three manufacturing companies. This gave me a diversified range of experience from exclusive accountant to a supervisory role over several employees. After 43 years of full-time work, I began consulting on a part-time basis. Firstcall Construction is a major blessing in this regard. Working part-time at Firstcall as well as for another company has allowed my wife, Norita, and I to do one of the things we enjoy most – traveling to visit our many children, grandchildren, and great grandchildren. I also enjoy playing golf (when time allows)!

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Lesley Ellis – Customer Relations

Firstcall Team Member Since: April 2016

Years of Related Service before Firstcall:

Biography:

I graduated from Urbandale high school in 1995, where I actually met my husband Jeff.  After graduating I then went on to Northwestern College in Orange City, but ended up graduation from DMACC in Ankeny.  I have been home with our two children for the past fifteen years but have always loved being in sales. I have joined Firstcall Construction because I love working with people!  In my free time I love dating my husband and spending time with our children and my friends.


Greg Kornstad – Restoration Specialist

Firstcall Team Member Since: June 2009

Years of Related Service before Firstcall: 10

Biography:

I’m originally from Superior, Wisconsin . I attended the University of Missouri where I earned a degree in Marketing and Economics. My wife Lori and I have two children – a boy and a girl – and spend our free time attending their many sporting activities. With my background in construction and disaster restoration, I’m excited to join the Firstcall team.

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Doug Hirsch – Restoration/Remodeling Specialist

Firstcall Team Member Since: 2013

Years of Related Service before Firstcall: 9

Biography:

I was born in eastern Iowa and have lived in Iowa all my life. I attended college in Kansas and have a degree in business management from KU. I have worked in the restoration and remodeling field since 2005 and enjoy the opportunity to continue this line of work with Firstcall. My wife, Meghan, and I have two boys and are very involved in their activities. We enjoy spending free time relaxing at the lake with family.

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Jeff Smith – Project Consultant

Firstcall Team Member Since: April 2017

Years of Related Service before Firstcall: 29 years

Biography:

Born and raised in central Iowa, I grew up working in construction with my dad who taught me how to work hard and work to the highest standard. My wife Heidi and I have been married since 2000 and have four children. I enjoy Iowa Hawkeye football, listening to music, spending time with my sons in the outdoors, and going to church with my family.


Matt Williams – Restoration Specialist

Firstcall Team Member Since: May 2018

Years of Related Service before Firstcall:

Biography:

I have lived in the Des Moines area my entire life and currently live in Grimes, IA. I attended Dowling Catholic High School in West Des Moines and later graduated from Upper Iowa University with a degree in Business Administration. After graduation, I began to work in the insurance industry handling property insurance claims for homeowners. I enjoyed helping homeowners with their claims and providing consultation after a loss. When Firstcall offered me the opportunity to work directly with homeowners to restore their home, I was very excited and accepted the opportunity. When I am not working, I enjoy spending time with my family and playing with my son.


Jenny Norsen – Project Manager

Firstcall Team Member Since: February 2016

Years of Related Service before Firstcall: 17

Biography:

As the oldest of four children (I have always been a leader of the troop), I was born and raised in the central Illinois area by loving, hardworking parents. After graduating high school, I got into fire & restoration cleaning. I became more involved in my husband’s home building company and have really enjoyed building. After raising five children (we still have hair, which is amazing), the youngest now a sophomore in college, we made the decision to send our resumes throughout the US. Des Moines is where we have landed to start the next adventure in our lives. When I’m not working, I absolutely love to bow hunt. During deer season that is where all of our free time is spent, in the woods or I’m reminding my husband of my two bucks in two minutes with my bow in 2011. Alas, when it’s not deer season my husband and I enjoy our family, our only grandchild, meeting new people and just relaxing.


Don Kinder – Project Manager

Firstcall Team Member Since: August 2017

Years of Related Service before Firstcall: 30

Biography:

I was a marine for seven years. I used to own my own company specializing in custom homes. I worked with the corps of engineering for seven years and was an OSHA trainer.


John Millanes – Project Manager

Firstcall Team Member Since: September 2017

Years of Related Service before Firstcall:

Biography:

Coming soon!


Tim Clark – Project Manager

Firstcall Team Member Since:

Years of Related Service before Firstcall:

Biography:

Coming soon!


Gary Stickfort – Mitigation Specialist

Firstcall Team Member Since: October 2018

Years of Related Service before Firstcall:

Biography:

Coming soon!


Dale Bingham – Lead Carpenter

Firstcall Team Member Since: March 2018

Years of Related Service before Firstcall:

Biography:

Coming soon!


Kevin Johnson – Senior Technician

Firstcall Team Member Since: April 2001

Years of Related Service before Firstcall: 20

Biography:

I was born and raised in Urbandale, IA, and have loved the building trade since high school where I participated in industrial arts, woodworking, and a finish carpentry work-study program. I earned an AA degree in building trades from DMACC and have always worked in this field. In my earlier years, I was a home building superintendent as well as a self-employed trim carpenter. I joined the Firstcall team many years ago, and they are like a close family to me. I successfully completed the ILX training program that Firstcall offers as well as participated in IICRC smoke, water, and fire training. For me, fulfillment at work is two-fold: I love providing quality work as well as great customer service. Building friendships with clients brings me great satisfaction. My hobbies include woodworking and salt water marine fishing. In my leisure time, I enjoy spending time with my daughter.

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Jason Martin – Senior Technician

Firstcall Team Member Since: May 2013

Years of Related Service before Firstcall:12

Biography:

Born and raised in the Des Moines area, I have fond childhood memories of being raised by loving parents who wanted the best for me. I was fascinated with the building of 801 Grand and would tell my mom on the way to daycare that was my building. At age 5, I built the 801 Grand building with my Legos (5ft tall) complete with window washers and flower gardens. I enjoy riding motorcycles with my friends and family, fishing and kickboxing. In my building trades area I have worked most aspects such as blueprint reading, job layout, framing, roofing, landscaping, building decks, trim work, siding and windows. During my career, I have had great mentors who have taught me the meaning of getting the job done in the most efficient way; I try to find ways to improve my skills each day. For me, fulfillment at work is two-fold: teaching others and watching them develop new skills and providing quality work as well as great customer service. At the end of the day it puts a smile on my face knowing Firstcall has made a difference in people’s lives during their unexpected hard times.


Ryan Robbins – Senior Technician

Firstcall Team Member Since: September 2016

Years of Related Service before Firstcall: 32

Biography:

I was born in Omaha, Nebraska, but I was raised in many states, mostly Iowa. I have been in construction for nearly 40 years, most of that in the drywall industry. I have three younger children and one adult child. I enjoy being involved in church services and helping people and I love spending time with my children.


 Jonathan Pinegar – Technician

Firstcall Team Member Since: August 2014

Years of Related Service before Firstcall: 6

Biography:

I grew up in Altoona as a graduate of SE Polk High school. I enjoy fishing, shooting, and spending time with family. One thing I enjoy about Firstcall is getting to do new things and having new experiences every day.


Ren Orlander – Technician

Firstcall Team Member Since: September 2016

Years of Related Service before Firstcall:

Biography:

Coming soon!


Myles Willson – Technician

Firstcall Team Member Since: October 2018

Years of Related Service before Firstcall:

Biography:

Coming soon!

 


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