Our Mission at FIRSTCALL is to "Do the Right Thing"

Our Company Story

In the late 1980’s our company was building new homes in the Des Moines area. Our main focus was building executive homes and we also participated in a couple of home shows. Within our new homes company, we operated a small remodeling division. In both arenas, customer communication and satisfaction were of utmost importance. Honesty, integrity, excellent customer relations, competitive pricing, delivering a quality product, and maintaining an admirable reputation in the community were among the earmarks of our company.
The satisfaction that came from remodeling homes in the Des Moines area from that small division came full circle during the flood of 1993 when we were asked to restore a few properties devastated by the flood waters. The course of events that followed the Des Moines Iowa flood made it clear to us that that our small remodeling division needed to expand. Shortly after that, we added disaster restoration to our business offering. It was at that time that FIRSTCALL Restoration was formed. From 1993 until today, we have continued to grow our restoration and remodeling business all while trying to maintain the same values and principles evident back in the late 80’s. Along with the remodeling and restoration business, and in the spirit of continual and planned growth, Firstcall formed an Exteriors business serving Central Iowans with their roofing and siding needs.
The threads of high standards permeate our company. Toward the end of one remodeling project, one customer was having a phone conversation with a friend. Hearing the construction noise in the background, our customer’s friend questioned how in the world she could stand being around “those construction types” all day, with all of the swearing, smoking, and rude behavior that comes with them. Our customer replied, ”I don’t know if any of them smoke, and I haven’t heard a bad word since they started this project. They have been complete gentlemen.”

A Message from the Owners

As the Owners of FIRSTCALL, it is our intention to live with integrity in all areas of our lives including the restoration, remodeling, and exteriors business that we are involved with. We can say without hesitation that the people on staff here at FIRSTCALL share that same passion for displaying honesty, integrity, and good old-fashioned values that are so hard to find these days in personal lives or in business. Many times in our business when we are faced with a decision that typically costs time or money, we can say that our fundamental values for deciding what to do is not based on things such as how important is this customer, will this customer bad talk us, what they don’t know won’t hurt them, – the list is endless. On the contrary, FIRSTCALL evaluates our decisions based on “what is the right thing to do?” This simple foundational philosophy has served our restoration/remodeling business well over the years and has added a simplicity that is easily passed on to others throughout the company. We understand that we are guests in your home. You have put your trust and confidence in us and allowed us to come into your homes. We don’t take that lightly. If we have worked for you in the past, thank you for putting your trust in us. If you are considering hiring us in the future, we look forward to serving you.

Warranty

Thanks for taking the time to visit our warranty page.  If you are experiencing an issue with any work completed by Firstcall within the past 5 years, please 515-986-9300 and we would be happy to help resolve the issue.  To view a copy of our 5 year warranty, please click on the link below.

Warranty